Returns, Exchanges, & Damaged Product
My Brand Lashes loves our customers. Should there be an issue with your product we want to make it right. In compliance with sanitation regulations My Brand Lashes cannot accept returns after product packaging has been opened, unless the product is deemed defective . If you suspect product is defective, contact us immediately. All product concerns must be submitted to My Brand Lashes within 10 days of product arrival. Anything after 10 days will be assumed to be acceptable product to the buyer and no refunds or store credit will be issued. All sales are final. We do not offer returns or exchanges on adhesives, removers or other chemical products. By purchasing our products you agree to these terms upon checkout.
The best way to reach us is firstname.lastname@example.org
* Due to sanitation & health regulations, My Brand Lashes cannot accept returns on any opened packaging.
International customers are responsible for any TAXES, TARRIF or CUSTOMS FEES incurred by an international purchase. It is illegal to change the price of a product and My Brand Lashes will not do that. Customer is responsible to pay shipping fees and restocking fees on exchanges or refused packages that are not for damaged or faulty product. If in the rare case My Brand Lashes sends the wrong product, My Brand Lashes will pay return shipping fees.
Should you need to cancel an order, we are happy to do that for you, so long as your order hasn't been packaged. However, if we have already shipped your order, the order cannot be cancelled. Products are packaged within 12 hours of receiving the order excluding weekends and holidays.
All products purchased in Canada in 2019 are final sale. No exchanges, returns or refunds will be accepted as all products are past the 14 day exchange policy. If there is a written exception by Hilaree Brand, the customer is responsible for ALL taxes and customs fees incurred by Canadian Customs. If an item is ordered and then refused and returned to us, customer is responsible for shipping costs and restocking fees.
Oops! I ordered the wrong item-
Please notify My Brand Lashes within 5 days to exchange your items. Orders over 5 days old are non refundable and non-exchangeable. Return shipping fees will apply. Once we inspect the items and they are damage free we will send out the correct item. No exchanges will be accepted without pre authorization. All items must be unopened and in the original packaging. A 7$ restocking fee is charged to every returned or exchanged order.
Ah man! The delivery service was too rough with my order!
Crap happens! To insure your package comes to you damage free, please inspect your order once it arrives. Should you notice damage to your product, please notify My Brand Lashes within 24 hours of receiving your order. We may require you to send a picture of the damage to us. My Brand Lashes has the right to decide if you will be awarded a refund or in store credit. Returns must be approved through customer care.
Dude! You gave us the wrong info!
If a shipment is returned due to entering an incorrect address, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow 24 hours for re-processing.
Once our tracking system shows that your package has been delivered we are not responsible for items stolen from the location of delivery or misplaced by the courier. It is up to the customer to reach out to the post office and sort out the parcel location.
No exchanges, credits or returns allowed.
Buyer acknowledges and remains responsible that (I.) any technician using My Brand Lashes products is a State Board Licensed, Certified and Trained Eyelash Extension Technician, (II.)exposure of product chemicals to extreme temperatures and certain environmental factors and usage techniques may cause changes in the product(s), rendering them unsuitable for use and/or achieving optimum results, (III.) products sold by My Brand Lashes must be used with extreme care in the manner to which they are intended by a trained technician to prevent accidental injury and (IV.) that any usage/application of My Brand Lashes products in any manner be in complete compliance with any regulating or governing boards applicable with regards to safety of use, permission of use, sanitizing methods, storage and handling.
By purchasing My Brand Lashes products and thereby agreeing to these terms, conditions and policies, Buyer shall indemnify, defend and hold harmless My Brand Lashes, its directors, officers, owners, employees, independent contractors et al and in no event hold any of these liable for any claims, demands, liabilities, suits, attachments, judgments, losses, penalties, fines, settlements or expenses - including court costs and reasonable attorney fees incident thereto any direct, indirect, special, incidental or economic matter associated with the purchase and/or use of My Brand Lashes products, services and/or instruction. For all such claims and actions of any suggested actual or alleged negligence (whether active or passive, sole or concurrent, simple or gross, strict or statutory), My Brand Lashes sole liability will be limited to the original purchase price of the product in question.
Expiration of Terms, Conditions and Policies
These terms, conditions and policies are in force and binding with regards to all purchases of My Brand Lashes products, past, present or future without expiration, except in the case that new policies or terms be set forth in a reasonable, accessible notice to the buyer. My Brand Lashes reserves the sole discretionary right to review and update or change its terms and policies as they pertain to product sales, services rendered or instruction.